State Farm® Insurance Agent Tony Theofanis

"Cheapest place in town."

"They are so helpful and kind. They always do a good job. I appreciate their professionalism."

"Love them. Our agent is always so kind and helpful."

"PUBLIC SERVICE ANNOUNCEMENT: I would strongly advise you to seek a different Insurance Agent and Insurance company and use my terrible experience as a prelude of what you can expect. I understand all/past experiences may be different, I have been with this agent for almost 30 years, never late on a payment, and I have absolutely paid him more than he has paid out for “my insurance coverage”. However, this is addressing current claims and the reality of what you can expect if/when misfortune strikes you soon. 1. If you want the extra hassle of filing a complaint with the Indiana Department of Insurance to get a claimed resolved, this is your place. CURRENTLY PENDING INVESTIGTION WITH INDIANA DEPARTMENT OF INSURANCE. Had to file a complaint with the IDOI for failing to respond to emails and messages in order to attempt to resolve. 2. If you expect to talk to your agent regarding your policies and claims, this is not the right place. Prior to 3 June, the last time I spoke to my agent was 2007, all previous conversations/emails/texts were from his family or office assistants, yet my policies changed? If you think you have a specific deductible, you better verify because apparently my changed from a phone conversation with an office assistant? 3. If you expect timely responses from this agent, you got the wrong place. If you call the office during “normal business” hours expect an office assistant to answer; however, this office assistant lacks the knowledge to provide needed information. This call may result in a returned message days later, not from the agent though, probably family and through an email response that typically will not include requested information. Likewise, it is likely you will continually receive an “out of office replay” from Mary Theofanis, as she is the one that appears to act as the Insurance agent. 4. If you expect your agent to know your policy (that he by law supposedly wrote) for your current claim(s), you got the wrong place. After waiting days for my actual agent to be available to speak (asked for in person meeting, got an email from Mary days later with a 9-11 option for a phone conversation. After finallyi getting to speak to may agent, he did not have a clue what he was calling me back about. He just attempted to spread falsehoods (how great State Farm is, how much market share they have, and how his buddies body shop liked State Farm, while constantly dismissing my recent experiences with local body shops smashing State Farm due to their lack of customer care. Moreover, not only did he not understand why he was calling, dismissed current reality, attempted to offer solutions that was days late (Do you have a garage to park it in? This after window was already replaced 2 weeks early). Finally, in direct contrast to the reality I told him about: The many local body shops I checked while looking for an estimate, do not want to deal with State Farm and after I just told him the few shops remaining that will deal with State Farm, the earliest was 2 weeks just to give an estimate and 6 months to repair. His advice was: “They should tape it up to keep the weather out” or “they should tape up the bumper” when it was a couple weeks even to get in for an estimate and for him to “Provide his helpful advice”."

"I've had this as renter's insurance in Frankfort, Indiana for the last year and literally EVERY SINGLE TIME I've called their office with a question they have not once been able to help me. They don't do that or they don't know how to do that and they don't know who in the company can help me. It's a horrific run around and they give me random phone numbers of someone who might be able to help but they rarely can or have no idea why the local office gave me that number. ABSOLUTELY DO NOT RECOMMEND!! So thankful I'm moving and ending my policy soon! I definitely will not use State Farm for anything again."

"Tony has been my agent for SEVERAL years. I have ALWAYS been blessed with the service he, his wife and staff has provided. I consider them all family and trust they will ALWAYS do the right thing. Bless this office, his customers and staff in the name above ALL names, Jesus Christ!!"

"The staff at the office are always so helpful with any questions or concerns you may have about claims. Jan would always check in on how I was going with my claims and made things go smooth. I’ve been with State Farm for years and recommend them to everyone"

"Tony has been our agent for several years, and we don't plan on ever changing! We HIGHLY recommend him! He and his office staff are caring and professional. I know they truly care about the well-being of each client and genuinely want the best for everyone. Any changes we have had to make to our policies are always seamless. Communication is top-notch. Best State Farm agent and office around!"

"I absolutely LOVE Tony and his amazing team!! They definitely know how to take care of their clients and make sure they're happy with results. I have been with this agency for 14 years and still couldn't be happier!"

"I had hit something or pothole in the road. It ripped off my parking brake assembly, rear caliper, and axle. The caliper ripped through my rim and caused a flat tire at 45 mph. I pulled over and had it towed. I filed claim and I had the money in my account 2 days after estimate. I forgot to add the tow and added after claim was closed and got money deposited same day! Thanks Tony!"

"Tony and the Team are willing to handle whatever curve comes their way! They have been there for my family now for over twenty years."

"Need proof of issuance and sent email and had information with in minutes."

"They do an outstanding job!"

"Tony, Mary, Risa, Jan & Emily. Thank you so much! I appreciate your service to our community. Tony you and your staff always go above and beyond the call of duty. Outstanding customer service! Thanks for all you do! Carrie"

"I dealt with Risa and Jan recently for an insurance claim and putting insurance on our new car. They are always a pleasure to work with. I've been with this office for 20 years, and they always make you feel welcome. They truly take the time to get to know their clients."

"I have had State Farm since I started driving at 16 as a branch off my parents account to now being on my own and they’ve always taken care of me!"

"I moved from another state in the early 90's and have been a client of Tony Theofanis' State Farm since then. I have dealt mainly with Risa and Leslie, and they set the bar high for service and compassion. Whether it has been with adding/removing vehicles, changing homes, or filing a claim, they stand out in a professional manner while giving you comfort that they know what they are doing. So for about 30+ years, Tony and his team have had my business and will continue to. Wow time flies when you are provided excellent service...3 decades; that says something! I highly recommend this agent and his team! Thank you Tony and ladies for truly caring about your clients' needs and them as humans!"

"I've had State Farm for years, but have been fortunate enough to not have to use it; until last week. My wife got in an accident on January 27th, and totaled her car. The car did it's job, and kept her safe but it was in bad shape. We filed the claim online on the 28th, signed over the car on the 29th, and had money in the bank for a total loss by February 3rd. Throughout the process, we had contact with our local office, as well as with the division that handles claims (which was conveniently all-vir tual). We never want to wreck a car and I hope we never do again, but knowing how smooth the process goes makes it a lot easier to take. My wife has her new car and the new policy is already active."

"Had large damage to windshield of my wife's Malibu, luckily we had road hazard that covered 100% of it, with 2 days of contacting Tony's office we had it scheduled to get a windshield, 1 day later they were at my work replacing It, exceptionally good service and very quick!"

"I've had insurance for years with Tony and his staff has always been great at standing behind me during a claim and getting everything taken care of in a timely fashion. They also go the extra mile to stay in touch during a claim to track the repair process and to answer any questions."

"Leslie and team have been so helpful and responsive throughout my claims process!"

"Always prompt at getting back to me with my questions. They make me feel comfortable about claims, or ways to save money or general questions about my policies."

"Mary is absolutely amazing. She explained everything when it came my home and auto policies. Would definitely recommend switching your insurance to them."

"Local people who are only a phone call away. This office works hard to meet my individual needs. My calls or e-mails are always answered promptly. Friendly, caring and professional."

"Very easy to talk with and really have your best interest when discussing policies."